An injury to feelings award is intended to compensate a claimant for the hurt and distress they have suffered as a consequence of their employer's discriminatory action against them.
The employment tribunal needs to assess whether the claimant's feelings were injured and attribute a financial value to that injury. The tribunal will take various factors into account when coming to their decision including:
Attributing a financial value in these circumstances is understandably difficult.
From April this year the tribunal guidance on awards for injury to feelings in discrimination cases is:
This sum is awarded as a ‘penalty’ against the employer and is in addition to any actual loss of earnings the employee is claiming.
I conducted a preliminary hearing for a client in August this year and the Employment Judge explained these figures to a Claimant. He said that, if she won, she could expect to receive an award in the upper band.
Her expectations immediately jumped from a settlement figure we had been discussing with ACAS of around £10,000 to £30,000 plus her loss of income. Her schedule of loss jumped from £15,000 to almost £50,000.
We have now settled the claim for just less than £10,000. However, this is a sombre reminder of the risks you face with litigation. 
